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Why doesn’t the "Remember Me" function always work?

The "Remember Me" option creates a cookie that can keep individuals logged into the F.E.A.S.T. site for up to two weeks. After this time has expired, members will have to re-enter their login credentials in order to enter the site. The cookie will remain for that time unless it is deleted/cleared before the end of the 14 day period.

Troubleshooting Tips:

There are some network configurations that could prevent someone from staying logged in or being "remembered." Some of these include:

Browser Cookie Settings: 

The "Remember Me" function requires the use of cookies for proper functionality. If members are having issues staying logged in when using a web browser (i.e. Internet Explorer, Chrome, Firefox, etc.), they can reset their browser from the advanced tab under tools and internet options (settings may vary by web browser).

Browser Javascript Settings:

It is possible to experience issues with certain aspects of the FEAST site if JavaScript is disabled. Please ensure the browser you use allows JavaScript to run. In most instances, this is the default setting when a browser is installed, but if you are running an outdated browser, you may need to install the latest version. Updating your browser regularly is generally recommended for security reasons as well as user interface issues.

Desktop Security Suites: 

Note that some desktop security suites will disable JavaScript and Cookies. These are most often installed on workplace computers.

Browser Security Requirements:

 Secure portions of the F.E.A.S.T. site utilize an SSL with TLS 1.2 encryption. While this is enabled by default for newer browsers older browser versions such as Internet Explorer 8 will need this option enabled.

Secure pages are ones that begin with: These include your profile pages, and store or donation checkout pages.

Recommended Minimum Browser Versions:

For MS Windows Users: Google Chrome 41, Firefox 36 or Microsoft's Internet Explorer 11. Older versions may be used with reduced functionality

For Mac Users: We suggest using the latest version of Safari that is available with your Operating System, or Mozilla Firefox 4 or higher for optimal compatibility.

Recommended Operating Systems:

According to the F.E.A.S.T. website provider, the following operating systems have been tested for compatibility: Windows XP, Windows 2003, Windows Vista, Windows 7, Windows 8.1 & Mac OS 10.3. Additional operating systems may function properly however they have not been tested.

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F.E.A.S.T. (FAMILIES EMPOWERED AND SUPPORTING TREATMENT OF EATING DISORDERS) | US +1 855-50-FEAST | Canada +1 647-247-1339 | Australia +61 731886675 | UK +44 3308280031

F.E.A.S.T. is registered as a nonprofit organization under section 501(c)(3) of the United States Internal Revenue Code. Information on this site is meant to support, not replace, professional consultation. Unless otherwise noted, content is edited by F.E.A.S.T. volunteers with assistance from our Professional Advisory Panel.

  F.E.A.S.T. | P.O. Box 1281| Warrenton, VA 20188 USA